Privacy Policy

We collect the following types of information when you use GouGo:

• Account information — name, email address, and profile photo when you register.
• Content you create — photos, videos, captions, reviews, and 24-hour stories you post.
• Usage data — screens visited, features used, and interactions within the app.
• Device information — device type, operating system, and app version.
• Location data — only when you grant permission (see below).

We do not collect sensitive personal information such as government IDs, financial account numbers, or health data.

GouGo uses Supabase as its backend database and file storage provider. Your account data, posts, and uploaded media are stored securely on Supabase infrastructure hosted on Amazon Web Services (AWS).

All data is transmitted over encrypted HTTPS connections. Passwords are never stored in plain text — authentication is managed by Supabase Auth using industry-standard hashing.

Photos and videos are stored in Supabase Storage and served via public CDN URLs only for content you explicitly mark as public.

GouGo requests access to your device location to help you discover nearby restaurants. We use it to:

• Show Haitian and Caribbean restaurants near your current position.
• Sort search results by proximity.
• Tag posts with a general area (city or neighbourhood) if you choose.

Location access is optional and only active while the app is open ("when in use" permission only). We do not track your location in the background and we do not sell location data to third parties.

GouGo requests camera and photo library access solely to let you create and share content:

• Camera — take photos for posts, reviews, and stories.
• Microphone — record audio when capturing video stories.
• Photo Library — choose existing photos or videos to share.
• Save to Library — optionally save your GouGo posts to your device.

We never access your camera or photo library in the background. Media is only read when you actively initiate an upload.

• To provide, maintain, and improve the GouGo app and its features.
• To personalise your feed and restaurant recommendations.
• To manage your account, subscription, and rewards points.
• To send transactional notifications (e.g. account confirmations).
• To detect and prevent fraud, spam, or abuse.
• To comply with applicable legal obligations.

We share data only in these limited circumstances:

• Supabase — our database and storage provider processes data on our behalf under a data processing agreement.
• Stripe — payment processing for Premium and Deluxe subscriptions. We never see or store your full card number.
• Apple / Google — if you sign in with Apple or Google, authentication is handled by their services.
• Legal requirements — if required by law, court order, or to protect the rights and safety of our users.

Your data is retained for as long as your account is active. You can delete your account at any time from Settings → Delete Account inside the GouGo app.

When you delete your account, we permanently remove your profile, posts, stories, likes, saved places, rewards points, and all uploaded media within 30 days. Some anonymised aggregate data may be retained for analytics purposes.

GouGo is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — update inaccurate information via your profile settings.
• Deletion — delete your account and all associated data at any time.
• Portability — request an export of your data in a machine-readable format.
• Opt-out — disable location or camera permissions anytime in device Settings.

To exercise any of these rights, contact us at the address below.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you via in-app message or email. Continued use of GouGo after changes constitutes your acceptance of the updated policy.